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Shakwa963

File a complaint in Syria, in a few simple steps and for free

Want to complain about a restaurant, pharmacy, electricity, water or any service? Shakwa963 is an independent platform where you file an online complaint in two minutes, without your name being published, and we follow it in public until it is fixed.

File your complaint now @Shakwa963Bot

Independent platform, not a government body. Free, and your name is never published.

Choose the type of complaint

Complaint about a restaurant or food shop in SyriaRestaurant, Bakery, Butcher Complaint about a clinic, pharmacy or hospital in SyriaClinic / dispensary, Private doctor, Hospital Complaint about a barber, salon or gym in SyriaBarber, Beauty salon, Gym Complaint about water cuts or sewage in SyriaWater cut, Contaminated water, Sewage Complaint about electricity or ampere generators in SyriaPower outage, Dangerous wires, Generators / ampere pricing Complaint about a road or transport in SyriaPotholes / broken road, Street lighting, Traffic lights Complaint about garbage or pollution in SyriaGarbage, Waste burning, Pollution Complaint about an unsafe building in SyriaBuilding at risk, Unsafe construction, Fire safety Complaint about a school, university or institute in SyriaSchool, University, Institute Complaint about a public office or paperwork in SyriaGovernment office, Paperwork delays, Mistreatment Complaint about fraud or overpricing in SyriaOverpricing, False weights, Counterfeit goods Complaint about fuel, gas or heating oil in SyriaFuel station, Gas cylinder, Heating fuel Complaint about telecom or internet in SyriaMobile network, Internet, Landline Complaint about any other service or place in SyriaOther

How to file the complaint

  1. Pick the type of problem and give the place name and address.
  2. Describe what happened and pick the date (within the last 3 months).
  3. Attach a photo or video as evidence. Evidence is required.
  4. We review it, remove personal details, publish it and follow it until it is fixed.

Complaints from every governorate

File a complaint in Damascus, Rif Dimashq, Aleppo, Homs, Hama, Latakia, Tartus, Idlib, Deir ez-Zor, Raqqa, Al-Hasakah, Daraa, As-Suwayda, Quneitra.

Questions

How do I file a complaint in Syria online?

Use the "Report a problem" page on Shakwa963. Pick the section, give the place and description, attach a photo or video and send. No account needed.

Is my name published?

No. We never publish your name or number, and location data is stripped from photos and video automatically.

Is Shakwa963 a government body?

No. We are an independent platform. We publish verified reports and follow them in public until the place or the responsible body fixes the problem.

What if my video is too large?

If the file is over the website limit, send the complaint with the video to our Telegram bot @Shakwa963Bot.

Is there a link to file a complaint online?

Yes: shakwa963.com/en/report. It is free.